Privacy Policy

1. Introduction

Welcome to The Cotswold Hay Bale Company. We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or use our event hire services.

2. Information We Collect

We may collect and process the following data:

  • Personal information: Name, email address, phone number, and billing/delivery address
  • Booking details: Event date, location, and hire items
  • Payment information: Processed securely via third-party providers (we do not store full payment details)
  • Technical data: IP address, browser type, and website usage data (via cookies)

3. How We Use Your Information

We use your information to:

  • Process and manage your bookings
  • Communicate with you about your enquiry or order
  • Deliver, install, and collect hired items
  • Improve our website and services
  • Comply with legal obligations

4. Booqable & Third-Party Services

We use Booqable to manage our bookings and rental system. Your information may be stored and processed through their platform to facilitate your order.

We may also use trusted third-party services for:

  • Payment processing
  • Website analytics (e.g. Google Analytics)
  • Email communication

These providers only process your data as necessary and in accordance with data protection laws.

5. Sharing Your Information

We do not sell or rent your personal data. We may share your information with:

  • Service providers involved in fulfilling your order
  • Payment processors
  • Legal authorities if required by law

6. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.

7. Your Data Protection Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict processing
  • Withdraw consent at any time

To exercise any of these rights, please contact us using the details below.

8. Cookies

Our website uses cookies to improve your browsing experience and analyse website traffic. You can control or disable cookies through your browser settings.

9. Data Security

We take appropriate measures to protect your personal data from unauthorised access, loss, or misuse.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

The Cotswold Hay Bale Company 
Email: [email protected]
Phone: 07835 027671
Location: Gloucestershire, UK

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.